Orders are processed within 24 hours. Once shipped you will receive tracking via email. 

Yes, we ship to selected countries worldwide. Shipping availability, rates, and delivery times are calculated at checkout based on your location.

• Australia : 3-5 days 
• International : Up to 14 days 

We completely understand, sometimes plans change.  If your order has not yet been shipped, we’ll be happy to cancel it and provide a full refund.

Exchange it for a preferred style (subject to stock availability), or 
Return it for a refund in line with our returns policy.

Please note : Return shipping costs are the responsibility of the customer. 

We accept returns within 14 days of delivery provided the items are : 
    •    Unworn 
    •    Unused 
    •    In original packaging with tags attached 

Return shipping is covered at the customers expense.

Yes we offer exchanges subject to stock availability. If the requested item is unavailable, a store credit will be issued. 

No. All sale items are final and cannot be returned or exchanged unless the item is confirmed as faulty or incorrect. 

If your item if faulty, damaged or incorrect, please contact us within 48 hours of delivery with : 

• Your order number 
• Clear photos of the issue 

Upon confirmation, we will arrange a replacement or refund.

Please double check your shipping details before completing your order. We are not responsible for orders sent to incorrect addresses provided at checkout. 

Yes, a detailed size guide is available on every product page and here

You can email us at support@saerhaus.com and we’ll help you find the best fit ! 

• Each SAER HAUS® garment includes specific care instructions on the product page and garment label. We strongly recommend following the care instructions provided for the exact item you have received to ensure longevity of fabric, fit, and detailing.
• If you have any questions on how to care for your garment please contact : support@saerhaus.com